Teknobu Engage: Features That Make Us Different

Human-first AI. Designed for trust. Built for results.

At Teknobu Engage, we don’t believe AI should replace your people. We believe it should empower them. Our platform blends artificial intelligence with real human insight—delivering the speed of automation without losing the heart of human connection. Here’s how we’re transforming customer engagement.
    • Reduce support costs while enhancing customer engagement and satisfaction.

    • AI learns from interactions to create tailored experiences that keep customers coming back.
    • Expert teams continuously refine AI interactions, ensuring accuracy and relevance.
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Satisfaction

Engagement

Faster Response Times

Cost-Effective Scaling

Seamless Integrations

Human-Curated
Knowledge Base

The brain behind the bot.
Our team of subject matter experts continuously curates and refines your knowledge base, ensuring your AI is always accurate, relevant, and aligned with real-world conversations.

Key Capabilities:

  • Knowledge mapped to real customer queries
  • Updated daily with trending topics and seasonal content
  • Human QA on all core responses

Benefit: Your customer service never stagnates—it evolves with every interaction.

Continuous Learning Loop

Our AI learns. Our humans guide. You win.
We’ve built a feedback loop where human trainers review AI interactions, identify gaps, and continuously improve both AI and human support outcomes.

Key Capabilities:

  • Weekly performance reviews by CX experts
  • Auto-tagged issues for escalation training
  • Real-time correction of AI misunderstandings

Benefit: Builds customer trust, defuses tension, and keeps conversations human—even when automated.

Smart AI-Powered Conversations

Automated efficiency with human depth.
Our conversational AI handles routine queries with lightning-fast responses—yet is smart enough to know when a human touch is needed.

Key Capabilities:

  • Natural language processing (NLP) trained on real customer dialogue
  • Real-time FAQs and enquiry handling
  • Intelligent escalation to human agents
  • Customisable tone-of-voice aligned with your brand

Benefit: Reduces call volumes, boosts first-contact resolution, and delivers faster support without robotic coldness.

Emotion & Sentiment Recognition

We don’t just hear your customers. We understand them.
Teknobu Engage detects emotional cues and adjusts its responses in real time—helping your business respond with empathy, not just answers.

 

Key Capabilities:

  • Tone, urgency and mood detection
  • Real-time sentiment tagging
  • Adaptive messaging strategies (calm, concise, supportive)

Benefit: Builds customer trust, defuses tension, and keeps conversations human—even when automated.

Seamless CRM &
Channel Integrations

One platform. Total visibility.
Teknobu Engage connects with your existing systems—providing a unified support experience across channels and teams.

Key Integrations:

  • Zoho, HubSpot, Salesforce, Zendesk
  • WhatsApp, Facebook Messenger, Live Chat
  • Microsoft Teams and Slack for internal routing

Benefit: Boosts internal efficiency and gives you a single view of the customer—so nothing gets lost.

Built-In Trust and Compliance

We respect your data. And your customers’ privacy.
Teknobu Engage is built with UK GDPR compliance and security in mind, from day one.

Key Standards:

  • End-to-end encryption
  • Customisable access levels
  • Full data audit trails
  • Hosted on secure UK servers

Benefit: Peace of mind for you and your customers.

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Cup Of Coffee

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Amazing Team Members

As a app web crawler expert, I help organizations adjust to the expanding significance of internet promoting.
Team Members

Amazing Team Members

As a app web crawler expert, I help organizations adjust to the expanding significance of internet promoting.

Great value of money!

“Get your documents out the door fast to keep deals moving with automatic notifications, on-the-fly editing, and integrated.”

Lina Johnson

Executive Manager

Great value of money!

“Get your documents out the door fast to keep deals moving with automatic notifications, on-the-fly editing, and integrated.”

Lina Johnson

Executive Manager
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